These general terms and conditions shall be deemed to be accepted by you when you order products through this web site. You should therefore read these terms and conditions carefully. RDM Financial Services BV may change these general terms and conditions without prior notice by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
All prices mentioned on this web site include VAT, but do not include postage or shipping fee and (if applicable) import duties and any other state taxes.
Under normal conditions, all products offered on this web site are available from stock. We will process your order as quickly as possible. We normally ship an order within three to five business days after receipt of payment. However, no rights can be derived in respect of these general delivery terms. In the event that any product is out of stock, we may delay your order up to fifteen business days. If at the end of that period any product is still unavailable, we will proceed and ship the available products. Where appropriate, alternative products may be offered for those that are unavailable. We also reserve the right to delay or to refuse any order depending, for example, on the total amount payable, any outstanding invoices and payment history.
3. Shipping address
The products you order will be delivered at your cost and risk to the address you give us. Please therefore carefully check that you have given us the right address before placing your order. If you notice any mistake in your address after placing your order, you should contact us by email as soon as possible.
4. Incorrect delivery
We take the greatest care in delivering to you the exact products you have ordered, as quickly as possible. In the unlikely event, however, that you receive any wrong product, we will exchange it at our own expense for the correct product. In such a case you should notify us by email within four days of receiving the wrong product.
5. Cancellation You are entitled to cancel your online purchase within 14 working days (cooling-off period). If you wish to cancel, you should notify us by email within this timeframe. Has the order already been delivered, we expect you to handle the goods and the package material carefully. Once we have received and accepted the products we will give you a refund within 14 days. Please note, that you are responsible for paying the shipping costs when returning the cancelled order. Please also read the Shipping and return section of our web site carefully.
6. Warranty and liability
Products offered for sale on this web site are protected by both the manufacturer’s terms of warranty and the statutory consumer protection guarantees. Under no circumstances do we ever guarantee the performance or effect of a product, as this is in part affected by individual circumstances, as well as the correct use of the product by the individual consumer. Furthermore, neither we nor the manufacturer are liable for the incorrect use of a product, or for their unintended and undesired reaction with other similar products and / or medicines. Always read the instructions before using the relevant product. These instructions for use are also published on this web site. The product specifications, information on their appropriate use and all other information published on the web site is intended for guidance only and cannot be interpreted as an individual recommendation and / or a substitute for expert advice.
RDM Financial Services BV is committed to ensuring that your privacy is protected, in full compliance with the Data Protection Directive (95/46/EC). This web site only collects and stores personal data if and where technically and administratively necessary. Please read the current and detailed Privacy statement section of our web site. By using this web site, you consent to the processing of the information collected in the manner and for the purposes as described in this Privacy statement.
8. Force Majeure
“Force majeure” includes any default for which we cannot be held liable because we are not at fault and neither the law, the contractual relationship or general commercial practice attribute liability to us. In the event of force majeure we have the right to suspend your order, or to terminate the contract without the necessity of any legal proceedings. In such a case we shall notify you by letter or e-mail. We are not liable to pay you compensation, unless in the situation in question it would be unreasonable and unfair not to do so according to generally accepted practices.
9. Complaints and disputes
If you have any complaint about the products or services we supply to you, you should notify us of this fact by email within seven days of the receipt of the products. We will then try, of course, to solve your problem as quickly as possible. If no satisfactory solution can be found, then a complaint can be filed with an independent complaints body or judicial body.
All contracts are governed by Dutch law. Any dispute shall be brought before a court with competent jurisdiction in the Netherlands.
RDM Financial Services BV, Juni 2010.
Modified: November 2013
All orders over € 50 will be delivered free to your home
You can return the product within 14 days for a full refund.
180 days money-back guarantee (Conditions)
Fast and professional service via email (click here).
Our products are not tested on animals