Conditions for themoney-back guarantee

Conditions for themoney-back guarantee

180 days “money-back guarantee” conditions and policy

Please note: Administration costs of €25 will be charged for processing return shipments. Before a request for a refund is honoured, the following conditions have to be met:

  1. You must have used TRIMGEL and/or TRIMCAPS for at least 24 weeks according to the instructions. This is because the result rate may vary from person to person.
  2. You must be a new TRIMGEL and/or TRIMCAPS customer. The guarantee does not apply to repeat orders.
  3. You must request the refund within 6 months (180 days) after purchase of TRIMGEL and/or TRIMCAPS. We will only honour the application if you have not noticed any benefits using TRIMGEL and/or TRIMCAPS
  4. Please send an email to, stating the reason(s) for the request for a refund. Before returning the products to us, you have to have our approval to do so. If we have not approved the refund, we reserve the right to reject your shipment or allocate a partial refund. After expiry of the 180 days guarantee period we reserve the right not to pay you any refund, and we charge you for the costs of returning the products to you. If you need us for returning the products (pick & return), a charge will apply.
  5. You must return all units in order to be eligible for a refund.
  6. We request that you use a courier service that traces the delivery of the parcel (Track & Trace) to return the goods. We cannot be held responsible for parcels that have been sent to us without Track & Trace.
  7. You may be eligible for a refund minus postage and administration costs within 180 days if:

    1. you have used the product fully according to the instructions (as set out on the website and on/with the products).
    2. you return all products at your own expense to the address we will give you as soon as we approve your request for a refund.


  • FREE delivery

    All orders over € 50 will be delivered free to your home

  • 14 days cool-off time

    You can return the product within 14 days for a full refund.

  • Money-back guarantee

    180 days money-back guarantee (Conditions)

  • Contact us

    Fast and professional service via email (click here).

  • Not tested on animals

    Our products are not tested on animals